Returns & Exchanges

At BannerBee Company LLC, we strive to ensure the highest quality for our honey and apiary products; however, due to the perishable nature of food items, we cannot accept returns once a product has left our facility. If your order arrives damaged or incorrect, please follow our claim process within 7 days of delivery for a replacement or store credit.

1

Document the Issue

Take clear photos of the damaged product, the packaging materials, and the shipping label to help us process your claim quickly.

2

Contact Customer Support

Email our team at [email protected] with your order number and the attached photos within 7 days of receiving your shipment.

3

Verification Review

Our quality assurance team will review your request and the provided documentation to verify the claim against our safety standards.

4

Resolution

Once approved, we will issue a replacement shipment for the damaged items or provide a full store credit for the value of the affected goods.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing